Plat Almayaar

Plat Almayaar is a software company. We build custom business software and WhatsApp Business Platform solutions that help companies manage customer conversations, automate replies and connect messaging to their own systems through Meta's official APIs.

Operated by Plat Almayaar, Cairo, Egypt.

  • WhatsApp Business API
  • Chatbots & automation
  • Web apps
  • Mobile apps
  • System integration
Talk to us Privacy Policy
Legal business namePlat Almayaar
Registered addressCairo, Cairo 60281, Egypt
Business phone+20 106 291 7926
Websiteplat-almayaar.com

What we do

We design, build and run software for businesses. Our main focus is customer messaging on WhatsApp, Messenger and Instagram, alongside the web and mobile products around it.

WhatsApp Business solutions

Onboarding to the WhatsApp Business Platform, number registration, message templates and a shared inbox for your team.

Chatbots & automation

Automated replies, order and booking flows, and handover to a human agent when a customer needs one.

Custom software

Business systems built around how your company works, from internal dashboards to customer portals.

Web & mobile apps

Websites and iOS and Android apps, designed, developed and published for you.

System integration

Connect messaging to your CRM, ERP, store or database so conversations and records stay in sync.

Support & maintenance

Monitoring, updates and technical support after launch, with a named contact for each client.

For our clients

How a business gets connected to the WhatsApp Business Platform through us, and what stays under its control.

1

Connect your account

You sign in with Facebook through Meta's Embedded Signup and choose which business assets to share with us.

2

Verify your number

Your phone number is registered and verified, and your message templates are submitted for Meta review.

3

Set up your flows

We configure automation, the team inbox and any integration with your systems.

4

Go live

You start messaging customers, and we stay on hand for support and changes.

Your account stays yours

  • Your WhatsApp Business Account and phone number belong to your business.
  • We access only the assets and permissions you grant during signup.
  • You can remove our access at any time from Meta Business Settings.
  • When access is removed, we stop processing and delete your access tokens.

Messaging rules we follow with you

  • Customers must opt in before you send them business-initiated messages.
  • Messages outside the 24-hour service window use approved templates.
  • Every marketing message lets the customer opt out.
  • All use follows the WhatsApp Business Messaging and Commerce Policies.

Privacy Policy

Effective date: 2026-10-04Last updated: 2026-10-04

1. Who we are

Plat Almayaar ("Plat Almayaar", "we", "us"), located in Cairo, Egypt, is a software company that builds business software and messaging solutions on the WhatsApp Business Platform, Messenger Platform and Instagram Messaging API. This policy explains how we handle personal data on our website and when we provide our services.

2. Our role

  • For our own website and client accounts, we decide how data is used and are responsible for it.
  • For messages between our clients and their customers, we act on behalf of the client business. The client decides why and how that data is used, and we process it only on their instructions.

If you messaged a business that uses our services, that business is responsible for your data. You can contact them directly, or contact us and we will pass your request to them.

3. Data we process

  • Client account data: name, business name, work email, phone number and billing details of the people who use our services.
  • Data received from Meta when a client connects: Meta Business ID, WhatsApp Business Account ID, phone number ID, display name, Page ID, granted permissions and access tokens.
  • Messaging data processed for clients: end customers' phone numbers or user IDs, profile names, message content and media, timestamps and delivery status.
  • Website data: information you send through our forms and basic technical logs such as browser type and error reports.

We never ask for Facebook passwords and we do not collect payment card numbers through messaging.

4. How we use it

  • To connect client accounts to Meta's platforms and run the features the client has set up.
  • To send, receive, store and display messages for the client and their team.
  • To provide support, fix problems and keep the service secure.
  • To bill clients and meet legal obligations.

We use data received from Meta's platforms only to provide the service the client asked for, in line with the Meta Platform Terms and Developer Policies. We do not sell personal data, use it for advertising, or pass it to data brokers.

5. Sharing

  • Meta Platforms, to deliver messages through its APIs.
  • The client business that owns the conversation.
  • Hosting and infrastructure providers that store data for us under confidentiality and security obligations.
  • Authorities, only where the law requires it.

6. Retention & security

Message data is kept for the period each client sets, and for no more than 12 months by default. Access tokens are deleted as soon as a client disconnects or ends the service. Client account records are kept for as long as the account is active and then as required for tax and accounting. Data is encrypted in transit and at rest, and staff access is limited to what each role needs.

7. Your rights

  • Ask for access to your data and a copy of it.
  • Correct data that is wrong.
  • Ask us to delete your data (see Data Deletion Instructions).
  • Object to or limit how your data is used.

Our services are for businesses and are not directed at anyone under 18.

8. Contact

For privacy questions or requests, email info@plat-almayaar.com, call +20 106 291 7926, or write to us at Cairo, Cairo 60281, Egypt. If we change this policy, we will update the date at the top of this page.

Terms of Service

Effective date: 2026-10-04

1. Agreement

These terms are an agreement between you and Plat Almayaar. They apply to anyone who uses the Plat Almayaar website or Plat Almayaar services. Project scope, prices and timelines for each client are set in a separate agreement or quote, which takes priority where it differs from these terms.

2. Our services

We provide software development, hosting, WhatsApp Business Platform setup and messaging tools, integrations and support, as described in each client's agreement.

3. Client responsibilities

  • Follow the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and all Meta terms that apply.
  • Get valid opt-in from customers before messaging them, and honour opt-out requests.
  • Not use the service for spam, fraud, illegal goods or misleading content.
  • Keep login details safe and tell us about any unauthorised access.

4. Fees

Our fees are set in the client agreement. Messaging charges billed by Meta for WhatsApp conversations are separate and are passed on as agreed.

5. Suspension

We may suspend a service that breaks these terms or Meta's policies, or that puts other clients or the platform at risk. We will tell the client and explain why.

6. Ownership

Clients own their data, their business accounts and the content they send. Software we build for a client is transferred as set out in their agreement. Our own tools and libraries remain ours.

7. Liability

We are not liable for indirect losses, or for outages or changes on Meta's platforms that are outside our control. Our total liability is limited to the fees paid for the affected service in the previous three months.

8. Ending the service

Either side may end the service as set out in the agreement. When it ends, we remove our access to the client's Meta assets and delete client data within 30 days, unless the client asks for an export first.

9. Governing law

These terms are governed by the laws of the Arab Republic of Egypt.

Data Deletion Instructions

If you are a client

  • Remove our app from Meta Business Settings: Business Settings → Integrations → Connected apps → Plat Almayaar → Remove.
  • Then email info@plat-almayaar.com with the subject "Data deletion request" to delete the rest of your account data.

If you messaged a business that uses our services

Contact that business first, since it controls your conversation data. You can also send us your request and we will forward it and help carry it out.

If you used Facebook Login on our services

Go to Facebook Settings & privacy → Settings → Apps and websites, select Plat Almayaar and choose Remove. Then send us a deletion request so we delete any data we already received.

What happens next

  • We confirm your identity using the account, phone number or email linked to the data.
  • We delete the data within 30 days and send you a confirmation with a reference number.
  • We keep invoices only where tax law requires it, and use them for nothing else.

Deletion request form

Contact us

CompanyPlat Almayaar
AddressCairo, Cairo 60281, Egypt
Websiteplat-almayaar.com
Emailinfo@plat-almayaar.com
Business phone+20 106 291 7926

Response times

We answer new project enquiries within one business day. Clients with an active service get technical support during working hours, and urgent issues are handled the same day. Privacy and deletion requests are completed within 30 days.